Saturday, 17 August 2013

Who said what this week?

Who said what on internal communications and internal social media this week?
Here are some insights and observations on the topics shared on the web.

Morrison makes an interesting point that I had not heard before about the introduction of social media: “Most comms technology started in business and then went to social use. Phones, faxes, computers, mobile – they all started as business tools that then got adopted and adapted for home use. Social Media is the first tool that started in the personal sphere and then went into organisations. And companies get very uncomfortable about that.”” - Marc Wright

As in all fields, the expanding world of digital has made a strong impact. One area to which top management must pay greater attention is communicating with their own employees effectively.” - Robert Leaf

As organizations begin to bring social strategies and tactics into their operations, the biggest challenge is the holistic aspect of the integration because it’s no longer about simply “doing social media” it’s about being a social business. You start to realize that the promise of social isn’t in the technology” - Brian Solis

Leading organisations are improving business results by integrating social tools with their business processes and applications, encouraging both open conversations and confidential ones to improve processes and, through social analytics, making the activities and knowledge of employees visible.” - Stuart McRae

When an organization chooses to become a 'social business', the divide between social-inside and social-outside should blur as more and more silos within the organization hopefully disappear, and as bi-directional connections to customers and prospects, partners and suppliers become more natural and more immediate.” - Julie Hunt

Find the link between social and actions...Make sure that social interactions are not noise on steroids but actionable messages (ideally actioned ones). Just keep in mind that value is not the result of sharing, awareness of knowledge. It’s the result of an action that is the consequence of awareness or knowledge.” - Bertrand Duperrin

Deploying tools that encourage open collaboration and idea sharing across and between organizations will be vital for attracting and maintaining the brightest sparks of this generation. This is a set of workers that wants to share their creativity, ideas and knowledge with others, as well as learn from those around them, so knowledge has to flow seamlessly across boundaries.” - Alastair Mitchell

Getting people to talk, with their managers, with their teams, across teams, on the issues that matter to them and their business. Survey after survey shows that this is the Achilles heel for many organisations. But, rather than find better ways of improving on what they already have, they opt to side-step it.” - Ghassan Karian

How can I reduce the volume of communication that I send or receive? What we really need is to improve how we analyze, organize, contextual, prioritize, and automatically action our communication channels.” - Marie Wallace

Social business leaders know that we are not a team because we work together. We are a team because we trust, respect and care for each other. Social business leaders leverage the power of culture, people, process, and technology to unlock the full potential of the organization.” - Vala Afshar

The social experience needs to be a full-circle where online exchanges are actionable and have an operational impact. Listening and doing need to be connected. Now that we are getting more comfortable with digital engagement tools, and the shine is wearing off on “likes” and “thumbs up,” we can start exploring the impact and returns of developing socially integrated organizations.” - Vanessa DiMauro

At its most basic level, organizational innovation is mostly about making stone soup. That is, getting everyone, everywhere, every day to make small unique contributions that when combined create something truly great.” - Jeff DeGraff

Communities aren’t so much about systems as they’re about people. People need recognition, role models, support, and much more to maintain the structure and vitality found in successful communities.” - John Stepper